Quality Assurance and Risk Management Directorate
Created in February 2009, the Quality Assurance and Risk Management Directorate (DQGR) is responsible for ensuring the development and coordination of the implementation of the Integrated Quality Management Framework at the CSSS de Gatineau. As such, it provides leadership and guidance to other directorates, mostly for the implementation of evaluation and improvement strategies with regards to quality, safety of services and risk management.
Primary Roles and Objectives
The DQGR contributes to the development of a quality and safety culture and provides leadership in integrated quality management at the CSSS de Gatineau, by assuming roles in monitoring, planning, organization, evaluation, coordination and counsel. Our objectives include:
- Development and coordination of the implementation of the User Safety Plan;
- Development, coordination and implementation of the Integrated Risk Management Program;
- Coordination of the development and monitoring of the Quality Improvement Organizational Plan;
- Ensuring the efficient functioning of the Quality teams;
- Supervision and coordination of work related to the institution’s accreditation process and ensuring follow-up of the resulting recommendations;
- Development and coordination of the client satisfaction organizational process;
- Develop, jointly with the other directorates, indicators concerning the safety and quality of the services provided.
