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• Local Commissioner for Complaints and Quality of Services

Local Commissioner for Complaints and Quality of Services

Each establishment entrusts a person with the mandate to receive and to deal with complaints concerning services offered under its responsibility. That person's title is Local Commissioner for Complaints and Quality of Services.

Where Should I Direct my Complaints?

The Local Commissioner for Complaints and Quality of services for our establishment is:

The Assistant Local Commissioner for Complaints and Quality of Services for our establishment is:

Medical Complaint

The medical examiners for our establishment are:

Complaint Formulation Procedure

The Centre de santé et de services sociaux de Gatineau acknowledges that its users have the absolute right to express openly any dissatisfaction relative to services received, compared to those they are entitled to.

It is possible that you could be dissatisfied with cares and services received or should have been provided by our establishment; or that you have noticed the lack of respect with regards to your rights. In order to solve such a problem:

• You are invited to inform immediately the person in charge of the service concerned, any member of personnel or the attending physician, so as to obtain rapid, appropriate explanations, answers or corrective action;
• Secondly, you may use the complaint examination process. This mechanism is provided for by Law. It is a normal way to express dissatisfaction and to seek a solution.

The complaint examination process can help you in solving the problem. By using it, you are also helping our establishment in improving its services.

You need help filing your complaint or you wish to be accompanied in your efforts? The Centre d'assistance et d'accompagnament aux plaintes de l'Outaouais can help you. For information on CAAP-Outaouais, call 819 770-3637 or toll free 1-877-767-2227 or visit their website:

• CAAP-Outaouais
  www.caap-outaouais.ca

Who May Address a Complaint?

All users can formulate a written or oral complaint. A user is defined as any person who receives, has received or should have received services from a health and social services establishment. It also refers to anybody in need of such services.

A user's representative may also address a complaint.