Users Rights

Basic Rights

The Charter of Rights and Freedoms and the Québec Civil Code do state the person's basic rights:

  • right to life and integrity of person;
  • right to the preservation of one's dignity;
  • right to privacy;
  • right to the respect of one's reputation and name;
  • right to professional confidentiality;
  • right to inviolability;
  • right to autonomy and self determination;
  • right to equality.

Guidelines

Section 3 of the Health and Social Services Act states five guidelines that should govern health and social services's management and provision:

  • the raison d'être for service delivery is the person that needs them;
  • respect of the users and recognition of their rights and liberties must inspire the actions toward them;
  • in all interventions, the user must be treated with courtesy, equity and understanding, in full respect of his dignity, autonomy, needs and safety;
  • the user should, inasmuch as possible, participate to the cares and services that affect him;
  • the user, through adequate information, should be encouraged to use services in a sound manner.

Users Rights

Sections 4 to 28 and sections 34 and following, of the Act pertaining to users rights:

  • right to information;
  • right to services;
  • right of professional or of institution choice;
  • right to receive cares required by one's health situation;
  • right to accept or refuse health cares;
  • right to be part of the decision process;
  • right to be attended to, assisted and represented;
  • right to be sheltered;
  • right to receive services in English;
  • right of access to one's own health record;
  • right to the confidentialality of one's user file;
  • right to lodge a complaint.